Frequently Asked Questions

The Brush Bath™

What is The Brush Bath™?
The Brush Bath™ is an electric makeup brush cleaner designed to make regular brush cleaning quicker and easier. Moving water helps loosen makeup, oils and everyday buildup from your brush bristles, reducing the repetitive hands-on work of washing each brush yourself.

How does The Brush Bath™ work?
Simply add water and your preferred brush-safe cleanser, place your brushes into the holder and switch it on. The moving water helps loosen product and residue trapped throughout the bristles.

Can I wash multiple brushes at once?
Yes. The Brush Bath™ is designed to clean multiple compatible makeup brushes at the same time, so you don't have to work through your collection one brush at a time.

Do I need to use makeup brush cleanser?
For the best results, we recommend adding a small amount of your preferred brush-safe cleanser to the water. Always follow the care instructions provided by your brush manufacturer.

Will it fit all makeup brushes?
The Brush Bath™ is designed to accommodate a range of commonly used makeup brush sizes. Very large, unusually shaped or specialty brushes may need to be cleaned separately.

Does The Brush Bath™ dry my brushes too?
The Brush Bath™ is primarily designed for cleaning. Once washed, remove your brushes and allow them to air-dry according to your brush manufacturer's care instructions.

Does it completely replace hand washing?
It's designed to significantly reduce the repetitive hands-on work involved in regular brush cleaning. Depending on the brush and products used, some brushes may benefit from an additional rinse or spot clean.


The Scalp Ritual™

What is The Scalp Ritual™?
The Scalp Ritual™ is an at-home scalp-care tool that brings together scalp massage, targeted application of compatible scalp oils or serums, and red-light technology in one handheld device.

What does The Scalp Ritual™ do?
It's designed to make scalp care an easier and more intentional part of your hair routine. Use it to massage the scalp, help distribute your chosen compatible scalp-care product and incorporate red light into the same ritual.

Why should I include scalp care in my hair routine?
Your scalp is the skin your hair grows from, yet it's often overlooked while most of our attention goes to shampoos, masks, oils and the hair itself. The Scalp Ritual™ is designed to make regular root-focused care easier to incorporate into your routine.

Can I use scalp serum or oil with The Scalp Ritual™?
Yes. The device includes a product application function designed for compatible scalp oils and serums. Always follow the supplied instructions and the directions for the scalp product you're using.

What is the red-light function for?
The red-light function allows you to incorporate light-based technology into your scalp-care routine while using the device. Specific forms of low-level red and laser light have been studied in relation to hair and scalp applications, but results depend on factors including the device, wavelength, output, treatment protocol and individual circumstances.

Does The Scalp Ritual™ regrow hair or treat hair loss?
We don't present The Scalp Ritual™ as a cure or guaranteed treatment for hair loss. It is a cosmetic scalp-care device designed to complement your regular hair and scalp routine. Hair thinning and hair loss can have many causes, so sudden, severe or unexplained hair loss should be discussed with a qualified healthcare professional.

How often should I use The Scalp Ritual™?
Follow the usage instructions supplied with your device. Consistency is generally more useful than making your routine unnecessarily complicated or overusing the device.

Can I use it without serum or oil?
Yes. You can incorporate The Scalp Ritual™ into your routine without filling the product reservoir when you simply want to use the appropriate device functions without applying a scalp product.

Is The Scalp Ritual™ suitable for everyone?
Light-based devices may not be suitable for everyone, including some people with photosensitive conditions or those taking medications that increase sensitivity to light. Always follow the supplied safety instructions and seek professional advice if you have a scalp condition, unexplained hair loss or concerns about whether the device is suitable for you.


Beauty & Product Care

Why does Nuvora focus on beauty tools?
We believe a great beauty routine isn't necessarily about adding more products. It's about making the rituals you already have simpler, smarter and easier to keep up with. Nuvora curates beauty tools designed to solve everyday problems across skin, hair and beauty care.

Why is it important to clean my makeup brushes?
Makeup brushes can accumulate old product, natural skin oils, dead skin cells and everyday residue through repeated use. Regular cleaning helps keep the tools you're repeatedly using on your face fresh and clean.

Can dirty makeup brushes contribute to breakouts?
Dirty brushes can accumulate oils, product residue and microorganisms, and regular cleaning is an important part of makeup-tool hygiene. Breakouts can have many causes, so we don't claim that The Brush Bath™ prevents or treats acne.

How often should I clean my makeup brushes?
It depends on how frequently you use them, the products you're using and the type of brush. Brushes regularly used with liquid or cream products may need more frequent cleaning than some powder brushes.


Orders & Shipping

Do you offer free shipping?
Yes. All Nuvora Co. orders include FREE worldwide shipping. No minimum spend is required.

Do you ship internationally?
Yes. Nuvora Co. offers worldwide shipping, including to the United States. Availability may be subject to any destination-specific shipping restrictions.

Will I receive tracking?
Yes. Once your order has been dispatched, you'll receive tracking information by email so you can follow your delivery.

How long will delivery take?
Delivery times vary depending on your destination and local carrier. You'll receive tracking once your order has been dispatched so you can follow its progress.


Returns & Support

What is your return policy?
We offer a 14-day return period from the date your order is delivered. Items must meet the eligibility requirements outlined in our Returns & Refunds Policy.

What if my Nuvora product arrives damaged, faulty or incorrect?
Contact Nuvora Co. Customer Care with your order number and photos or video showing the issue. We'll review the problem and help arrange an appropriate solution.

Can I cancel or change my order?
Contact us as quickly as possible after ordering. We'll do our best to help, but once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.

How can I contact Nuvora Co.?
You can contact our Customer Care team through the contact details provided on our website. If you're contacting us about an existing order, please include your order number so we can assist you more quickly.


Still have a question?

We're here to help. Get in touch with Nuvora Co. Customer Care for help with our products, your beauty routine, an existing order or delivery.